An aging TMS could no longer keep up
A freight forwarder with a cross-dock in the free-trade zone at Changi Airport relied on external personnel to manually register bookings and freight documents. Its existing TMS supplier could not offer a practical way forward.
The challenge was the work between systems: documents arriving, information being re-entered, terminal events needing to reach customers, and costs needing to connect to invoicing.
From booking to operational job
Mycelium brought the process into a connected workflow on My-CLM. Booking information and the operational job became part of the same flow, providing visibility through the shipment.
Freight documents become structured data
AI-assisted document processing turns freight documents into structured data, replacing manual double entry in the workflow.
Terminal events reach the right people
Connected email accounts turn terminal events into automated updates for operators and customers. Communication follows the operational work rather than relying on a separate manual handover.
Costs connect to invoicing
Costs, invoicing, and margins come together in a single financial overview, linking the operational job to its financial outcome.
One workflow, from booking to invoice
The resulting workflow connects:
- Incoming bookings and freight documents.
- Structured data and the operational job.
- Cross-dock events and shipment updates.
- Notifications to operators and customers.
- Costs, invoicing, and margin visibility.
The solution replaces fragmented manual registration with a connected booking-to-invoice process, built around the forwarder’s operation.
Start with a process you know
Every business has different handovers, exceptions, and requirements. A useful starting point is a workflow your team still handles through spreadsheets, email, or repeated data entry.
Bring your workflow to a Mycelium walkthrough. We’ll map the process and explore how a dedicated My-CLM environment could support it.